We have two ways when handling NSF or bounced check from a customer in QuickBooks Desktop, audilee. You can either use the Record Bounced Check function or record the bounced check manually.
If you choose to use the Record Bounced Check function, make sure you're in a Single-user mode. You can change the user mode by clicking the File menu at the top and selecting Switch to Single-user mode.
Here's how to record the bounced check:
- Click Customers at the top menu and select Customer Center.
- Choose the customer name and open the payment.
- In the Customer Payment window, click Record Bounced Check under the Main tab.
If the payment wasn't deposit to your bank register yet, you'll need to create a a deposit.
- In the Manage Bounced Check window, enter the needed information.
- Click Next and Finish.
If you choose to record the check manually, you can follow the steps under Option 2 in this article: Handle Non-Sufficient Funds (NSF) or Bounced Check from Customers.
You can always get back to us if you need anything else.
