Hello there, Jw11.
You're unable to merge 2 customers to one parent account (customer). You can only merge 2 customers to each other and all transactions will transfer to the customer you will retain.
I have a suggestion so you apply one payment to multiple customers. You can use our bank feeds feature. Once you set it up, you can match/apply the downloaded transaction (payment) to multiple invoices. Here's how:
- Click Banking.
- Go to Bank Feeds, then choose Bank Feeds Center.
- Choose the bank account, then click Transaction List.
- Choose the payment.
- Click the Select drop-down arrow, then choose Add More Details.
- Choose the payments in the Undeposited Funds tab, or choose the invoices in the Open Invoices tab.
- Click Add to QuickBooks.
I've got you an article for more information: Add and match Bank Feed transactions.
Let us know if you have more questions. We'd be happy to answer them.
