I was on the phone with a QBO expert for 3 hours yesterday for this issue with no resolution. For our September transactions we have an option to match transactions but the list that comes up is all the August transactions that need to be matched. So we know they are in there and QBO/paypal can recognize them. There were a few I was able to match and once matches, they are still showing as an option to match. If you have multiple payments by a similar customer, there is a risk of applying it twice. I tried it and it let me do it. I was able to match a single payment to two different downloaded bank transactions.
For the August transactions, there is only an option to confirm (which will duplicate the transaction) or to exclude. There is no match option, nowhere to turn on a match option.
So, I have 2 choices at the moment: exclude them all and reconcile the accounts, or let them sit there until QBO fixes their mess.
I am not sure how excluding them will affect all those “unmatched” transactions that are hanging out there in the background of QBO. I can’t seem to locate the account they are in except through the match feature (when it works). However, it’s the only way I can think of to get our books closed for the month. Basically, going back to how it was originally done and not use the download feature. All our stuff is manually entered anyway. The reconciliation will tell us anything we are missing, etc.
Ive been a quickbook user from the early days when desktop was the only option. So, I’ve been through quite a few upgrades. I have never seen a mess like this.
