I'm with a non-profit that gets donations from Paypal. Months ago, before the PayPal processing was changed, it was very simple. I would enter the donor information (date, amount, etc). When the donation came in from PayPal, i simply matched it to the pledge and i was done - payment was applied to the pledge, and showed no outstanding balance.
Now, I still enter the pledge on the donor info screen. But there is no Match when the donation comes in, even though the transaction has the donor info on it. I've confirmed the payment, but the donor was still showing the pledge amount as outstanding.. It's just not clear to me how to match the donation from paypal to the donor.. It's very frustrating..
