No one has reached out regarding this, nor have they followed up on their promise to make it right. It has been almost 2 weeks. I brought this up as an urgent matter. Because of all the distraction, back and fourth, I made an honest mistake with the same clients (normally mot a big deal) billing and got confused. It has damaged my relationship with this person because my intercity is in question, which is directly related to QB and the problems this has created in my Business! The last representative was fully informed and told me I would be contacted by someone in the back office to “approve” of getting “free” ad hoc help from there NEW tier of HELP service that they now charge money for. What’s most concerning is that QB shows no interest in helping support their software, and has no connection to the small business, which are the Backbone of our economy. I had many potential contract opportunities with my client with significant dollar revenue attached, my work was impeccable and 1st class….None of this matters if they have any opportunity to question the accuracy of my numbers or if I can’t get my billing correct.
Because I run the day to day of construction I rely on an accurate back office and systems to alleviate the stress of billing. QB doesn’t care at all, and is only interested in up-selling services, repackaging services I pay for to then re-charge me, and then give less customer support and accountability.
Additionally I have angry clients now (never before - and this has nothing to do with the artisan work I do) because QB is charging for ACH payments. ACH payments have always been “fee free” (it’s a federal bank thing). They are not legally allowed to collect ACH fees and have been brought up on charges by the federal government with an additional lawsuit for over 100M relating to ACH fees. I would also like to close with another fact: Quickbooks refused to reconnect my business account to my Chase Bank. I had numerous communications about it for a year. This meant I could not reconcile my account. Then only after suffering legal ramifications myself when I could not file my tax’s because of it, which in turn opened them up to legal liability did they “MAGICALLY” connect the account. A ton of back and fourth, and “we will talk to the developers” “it’s not our fault” “your solution is to manually input every transaction”….None of this is OK, and if it takes an open form on QB to speak this truth I will.
Now, let’s sit back and watch Quickbooks tap dance around this, and find every excuse and distraction to deny accountability.
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