I just signed up with Quickbooks Online Plus and received our first payment of $10,000+ on March 15th. I finally received an email with the subject line “Your money is on the way”. This took 6 days. Now the email also states the funds should be available in 1 to 2 business days. Are you kidding me!!! The funds have been on the way since they made the payment....6 days ago!!!
If I knew QuickBooks Online Plus with a $60 monthly fee is this slow I would have gone with another company. SlowBooks is more like it. Thank goodness I didn’t sign up for their other offerings like paying employees. I’m sticking with ADP after this horrific experience.
Now I’m reading they can process ACH payments next day but they charge a 1% fee. This should be standard. I’m already paying you a monthly fee with an ACH payment service you state as free but you don’t state you hold on to the funds for over 1 week. The reasons you list are not valid. Just process the transaction with next day deposit speed and maybe you’ll beat out your competition and those customers will switch to you vs the other way around.
Plese fix this ACH process soon or l’ll be forced to use another service. I as well as others need our deposits within a day or 2 so we can run our business efficiently
