I am wondering if anyone ever got their funds back. On April 18, 2025 - a client paid via QB. We applied for a payment account but elected to use our own bank as to where we wanted our money to go. Interestingly enough - looks like QB didnt like that.
Your QuickBooks payments account has been declined. You can continue to create and send invoices, but you can no longer get paid online or in-person. Any available funds will be returned to your customers. Reach out to them directly to find another way to get paid.
Its May 22 and we have yet to see our money, our client has not received his refund either. We keep getting emails "warning us" to take action or our funds will be returned. I've lost track of the times we've called QB to get this resolved. Returning money that doesn't belong to QB should not be this hard. Considering that they make money off of small business' why are they trying to steal from us?
