CharmieH
QuickBooks Team

Payments

I appreciate the efforts you have made, @office321. I'll share the possible reasons why you have been declined in receiving payments.

 

Please note that applying for QuickBooks Payments is subject to eligibility criteria, credit, and application approval. There are specific requirements you need to meet to avoid getting denied on your submitted applications. Here is a list of some reasons why you're unable to activate the online payment feature:

 

  • Type of products or services you sell
  • Industries that are categorized as high-risk merchants ( Example: Firearm sellers, vape and e-cigarette merchants, alcohol, and cigars)
  • Credit History

 

Please check this article for more details: Acceptable Use Policy.

 

You may also contact our Payments Support team for further assistance regarding your application.


Once you're approved, you may check this resource to guide you through the steps on processing payments: Manage payments.

In case you have other questions about the receive payments feature in QuickBooks, please revisit this thread and leave your queries. We're here in the Community space, ready to back you up.