@precision25  Given that you are already past the standard thresholds, sometime between now and 256 days from now.

QuickBooks will release the payment on hold within 2 business days after you have submitted the additional requirements, precision25.

If you have not yet submitted the additional requirements, please check your email and follow the steps. You can also check the Resolution Center to answer all the questions and provide the documents needed.

For more information about funds on hold, feel free to check out this article: Learn about funds on hold.

If you have done all that and it's still on hold, I recommend contacting our Payments Live Support team. They can review your account and provide detailed information regarding your payments.

Here's how to reach them:

1. In the upper right corner, select the Help icon.
2. Go to the Search tab and enter your concern.
3. Click Contact Us, then choose a way to connect with us.

Also, please take note of their support hours for convenience when connecting with the right expert.

Additionally, you can view and download your processing statements in the Merchant Service Center to easily access and manage your financial information.

We're committed to providing a smoother payment processing experience. If you require additional support in managing your payments, please know I'm always available to assist you.

I am wondering if anyone ever got their funds back.  On April 18, 2025 - a client paid via QB. We applied for a payment account but elected to use our own bank as to where we wanted our money to go.  Interestingly enough - looks like QB didnt like that. 
Your QuickBooks payments account has been declined. You can continue to create and send invoices, but you can no longer get paid online or in-person. Any available funds will be returned to your customers. Reach out to them directly to find another way to get paid.

Its May 22 and we have yet to see our money, our client has not received his refund either.  We keep getting emails "warning us" to take action or our funds will be returned.  I've lost track of the times we've called QB to get this resolved. Returning money that doesn't belong to QB should not be this hard.  Considering that they make money off of small business' why are they trying to steal from us?

yes this happened to us also, its been a month.  Countless promises but nothing. 

@NicoleAscencionS  RE: QuickBooks will release the payment on hold within 2 business days after you have submitted the additional requirements, precision25.

What does it mean to submit requirements?  That is nonsensical.

What additional things does the QuickBooks user need to submit in order to get their money? I can't imagine...