This is not the experience we want you to have with us, Moh. Let's review and see what else we have to get this working.
Your QuickBooks Payments account is always subject for eligibility criteria, credits, and application approval. Even if your account has been approved and was able to process online payments for your past transactions, you are still subject for eligibility criteria and credits.
If you're not meeting those qualifications, you'll receive a notice via email about the status of your account. You can check the QuickBooks Terms of Service. It is best to review the Merchant Services Agreements when you sign up for QuickBooks Payments. It should give us a broader perspective of the offered services and our responsibilities.
Moreover, I'd recommend reaching out to our Payments Support Team on their supporting hours. They can review again your account and provide you more details of what happened. They can also help you reinstate it if necessary.
Meanwhile, the payments are on hold because Intuit is still reviewing the transactions. This process ensures that you and your customers are protected from any fraudulent activities. You can check the status through the Merchant Service Center.
- Log in to your account in the Merchant Service Center.
- Go to Transactions.
- You can see the Withheld status under the METHOD column.
You'll also be notified via email if there's an issue with the payment. I'd suggest you follow the Check your email for notifications section of this article: Learn about funds on hold in QuickBooks Payments.
Once you have settled your account, you can start receiving and processing payments again in QuickBooks Online.
Keep in touch and let us know how this goes. We'll give a hand if necessary.
