Hi there, ThomGrayRome.
Thanks for being a loyal QuickBooks user. I appreciate you letting us know about your experience reaching out to our Technical Support Team, especially for the error you’re receiving when opening the company file.
Feedback like this will help improve the level of service we provide to our customers. It guides us on how to make the program work better for you.
I’m here to point you in the right direction, so you can open the data file smoothly. I checked with my tools to see if there are any reported cases similar to yours, but I found none.
Let’s perform some troubleshooting steps to check if the issue is with the company file or the software. To begin, suppress your current QuickBooks installation.
This process allows you to start the program without opening a company file or no QuickBooks window open. Let me walk you through the steps.
- Right-click the QuickBooks Desktop icon.
- Press and hold the Ctrl key, then select Open.
- Next, open the company file.
If you receive the same error, open a sample file. However, if the issue persists, repairing your QuickBooks helps iron out issues you experience while using the software.
To access the sample file:
- Go to File at top menu bar, then select Open or restore company.
- Click on Next.
- Choose the sample file you want to use and select Open.
To repair:
- On your keyboard, press Windows+ E to open the Computer window.
Note: In Windows 8, click the Computer tab.
- Click Uninstall or change a program.
- Select QuickBooks.
- Once QuickBooks is selected, click Uninstall/Change.
- In the QuickBooks Installation window, click Next.
- Select the Repair radio button, click Next, and then click Repair.
- Click Finish.
I’m also attaching articles with detailed information on how to suppress and repair the software:
That should get you on the right track. Keep me posted on how these troubleshooting steps work for you. I’m here to make sure this issue is taken care of.
