I have had a problem where my funds have been on hold for over a week. Clients are continuing to pay me without me having access to the funds coming to me. I have had at least three case numbers and each time the service rep says risk management will call me and they never do and I don’t receive any emails despite me checking my junk folder too. It’s very frustrating and still I know nothing to do but to call back everyday in this forever loop. I really wish there was a way to contact risk management.
