I would like to chip in on my dissatisfaction with QuickBooks Enterprise, desktop.
I have been using QuickBooks since the early 1990's. When it first came out, I loved the program. Up until Intuit was sold and the head office was moved out of Edmonton, I loved the program and suggested it to EVERYONE. Since Intuit was sold, it has done nothing but go downhill. I am constantly having to call in for tech support and the tech support team is basically useless for the issues I have - which are usually bugs in the program itself. Sometimes, I even find the answer on my own while they are still doing their research. Every week I am sending in about seven bug reports for seven different items, which remain unfixed. Today, I had to call in THREE separate times for THREE different issues and not one of them has been fixed. Two have been escalated. To me - this is NOT a good look for a company. I'm frustrated and tired of having to call in and send in bug reports and Intuit needs to do something drastic to fix the program. I have also had to create a new company file twice now - since 2003. This doesn't really help either - still having bug issues. The last time we created a new company file, QB took our measurements of inches (") and changed them ALL to feet ('). They couldn't fix this - and I never heard back with a solution. This was April 1, 2022. I am still attempting to go into all of my items and services (which number well over 8,000) and change all of them manually!!!!!
