Payments
All subscription-related details are listed on the Subscriptions and billing page in QBO. Let me provide guidance to make sure you can see them, tds32.
Before we dig deeper into the details, can you tell us what happened when you accessed the page? What details can you see in the Subscriptions and billing section? This is just to make sure that we're giving you the most accurate information to sort this out.
In meantime, I recommend logging out temporarily and logging back in as a company or primary admin. This provides the necessary access to every part of the QuickBooks account.
If you can see Billed to you, Billed to accountant, and Discover More sections, click on the one that has a number on it. This will expand the section and show the subscription that you're using.
If you're getting an error message or can't see any options at all, I'll share a different set of steps to check if a browser issue is preventing you from viewing the subscription details.
Start by adding Intuit as a trusted site. Then, use these versions of compatible web browsers when logging in to QuickBooks Online:
- Google Chrome: version 78 or newer
- Mozilla Firefox: version 76 or newer.
- Microsoft Edge: version 79 or newer
- Safari: version 12 or newer (Mac only)
If you can only see a blank screen or the page is not loading entirely, this happens when you have multiple browser tabs open. Close all other tabs that are accessing QuickBooks Online simultaneously and use only one.
You can read more details about this here: QuickBooks Online doesn't load correctly or has blank pages.
Check out this article for additional resources about managing QBO subscriptions: Manage billing, payment, and subscription info in QuickBooks Online.
Don't hesitate to visit us again if you have additional questions when looking for account details, managing subscriptions, or any other tasks in QBO. We're open and available all the time to provide support and guidance.
