I regret hearing about your frustrating experience, I appreciate you taking the time to share your thoughts on this please understand that this is not the level of service we aim for you to encounter, @austintecobi.
Don't worry, allow me to share some ideas about viewing a report that shows sales receipts in the "recent transactions" in QuickBooks Online (QBO).
At the moment, no report specifically displays sales receipts in the "recent transactions" section. I understand how beneficial this feature would be for managing your business more efficiently. Presently, we don't have a specific timeline for its implementation. However, I encourage you to share your feedback with our Product Developer team. Your suggestions are incredibly valuable to us and are taken into consideration when making product updates. To send Feedback, here's how:
- Click the Gear icon at the top, then Feedback.
- Enter your comments or product suggestions.
- Select Next to submit feedback.
As a workaround, you can follow the steps below to find recent sales receipt transactions that didn't process payment in QBO using the Go to transactions search:
- At the upper right corner go to the magnifying glass icon
- Click the Go to transactions search.
- Filter the date according to your preferences.
- Choose Sales receipt in the Transaction type.
- If you have additional details to include in your customization, you can add them in the filters tab.
Regarding the issue of recurring sales receipts not processing payments after being saved, I cannot collect sensitive information on a public platform like the Community due to security concerns. I recommend reaching out to our Merchant Support Team, where your personal information can be handled securely. Our engineers are actively working to resolve this unusual behavior, ensuring that all affected customers can use the program efficiently and complete their tasks promptly.
Please click on the following link to view our support hours and reach out to us: Merchant Support Team.
I'm also including these articles to assist you with any future tasks. You can use this guide to help you review and manage your payments in QBO:
Given that you've attempted processing this payment via ACH as well, I recommend consulting our article on declined ACH payments:
We sincerely thank you for your patience as we strive to resolve this issue. Please don't hesitate to contact us if you have any further questions or need assistance managing your sales receipts in QuickBooks. I'm here to assist you.
