I appreciate your effort in performing all the necessary solutions to ensure that your customers' payments through QuickBooks Online (QBO) are turned off, @GIC. Let me route you to the appropriate support.
I'm aware that you've already been in contact with our Customer Support team, but they are best equipped with the tools required to investigate this matter further.
Here's how:
- Sign in to your QBO account.
- Select (?) Help.
- Click the Assistant tab to get help from the QB Assistant, or choose the Search tab to enter your question and find Help articles.
You can also check out this article for specific times when our live support is available: Get help with QuickBooks products and services.
Please be aware that we are here to assist you further with managing your payments. Do not hesitate to include them in your response. Have a great day.
