In the old QBO, I was able to add blank lines in between different service items as a way to separate the sections of work we completed. If I import transactions into the invoice try to rearrange them and add blank lines, it looks fine on the screen but when I print it, the imported transactions always rise to the top of the invoice and they won't show the empty lines. In addition, I use the top line of the invoice to put a note about the work that was done and dates of service. That line gets pushed to the bottom of the invoice below imported transactions. The only fix is to delete the imported transaction and manually add it back in. Then there isn't an issue.
I have submitted several cases about this and just received a final note that I have to use the modernized invoice template in order to customize my invoice, because if I am using a custom form style it won't work. So fine, I switch the default to modernized. But it's awful. I can't customize the template for the "modernized" invoice. I don't want a Date column because our labor charges are summed and don't show dates. The only thing that shows dates are the imported transactions.
Why does QBO insist on making changes to things that were working perfectly fine. It's infuriating.
