I appreciate you getting back to us and informing us about the steps you have already taken to resolve the issue, @marksoar. Let me point you in the right direction for help in fixing your concern with currency in QuickBooks Online (QBO).
Since you've completed the suggested troubleshooting for unusual behavior in using a cloud-based application, I recommend contacting our Technical Support Team to initiate a further investigation and determine the leading cause of why your file keeps prompting you to choose one of the currencies. They can do this while maintaining your privacy. Please refer to the steps below to get in touch with them:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
- Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
- From there, choose a way to connect: Chat with us, get a Callback, or call our support line directly by getting our Phone number.
Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their phone number, support schedule, and hours to contact them at your convenience: Get help with QuickBooks products and services.
Once resolved, create your sales receipts and send them to your respective recipients. This way, we can maintain accurate records of your sales transactions.
Lastly, don't forget that QuickBooks offers various financial reports that can provide insights into your business. Here are some resources that can help:
You can always post if you have more concerns about managing sales receipts or any QuickBooks-related matters, @marksoar. I’m just a post away. Take care!
