Hello there, @marksoar.
I'll be sharing some troubleshooting steps to help you with managing your currency in QuickBooks Online (QBO).
Excessive cache buildup in your browser can lead to unexpected behavior with QuickBooks Online (QBO), potentially requiring you to select either US or CAD for every transaction. This issue often results from the browser cache being stored for too long, causing unusual behavior.
To resolve this, first try signing into your QBO account using private or "incognito" mode. This can help your device run more efficiently by avoiding interference from extensions, plugins, or cookies. Below are the shortcut keys for accessing private mode in various browsers:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.
You can check out this article to help you learn more about the multicurrency in QBO:
Once done, you can check this article to help you learn how to accept online payments for online and in-person sales with QuickBooks Payments for a smooth transaction: Receive and process payments in QuickBooks Online with QuickBooks Payments.
You can always tap me if you have additional questions about multicurrency on your account, @marksoar. Take the best care always and have a wonderful weekend ahead!
