I'll gladly share some insights about the multicurrency feature in QuickBooks Online (QBO), Mark.
When the multicurrency feature is disabled in QBO, the system will default to your home currency without prompting for currency selection on each transaction. If you are experiencing persistent prompts, let's double-check the settings to ensure your home currency is correctly set for added peace of mind.
Note that if you have previously enabled multicurrency, the option to turn this off is unavailable. Therefore, you'll have to make sure that your company and customers' currency are the same to avoid those prompts if it's turned on.
To verify, here's how:
- Go to the Gear icon.
- Select Account and settings.
- Head to the Advanced tab.
- Take note of the Currency section.
If it's disabled and you keep receiving those prompts, I recommend creating your transactions using incognito or other supported browsers to determine if this problem is caused by the accumulated site data. Here are the shortcut keys to launch a private window:
- Google Chrome and Microsoft Edge: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, I recommend clearing your browser's cache to start over fresh.
To help manage your currency and enter adjustments, check out these articles:
Feel free to comment below, Maria, if you have questions about setting up Multicurrency in QuickBooks. I'm here to help you in any way I can.
