Hello,
In March of this year while attempting to file my taxes, I was informed Desktop Pro 2020 would no longer work with Turbo Tax. When I called Intuit Quickbooks I was to told not to worry, if I sign up for QBO I will be able to transfer my files. That was not true. I continued to use QBO since I was also told my Desktop would no longer be supported. Within a couple of months I found a random charge on my checking account from Intuit. It was not taken care of despite the numerous phone calls I made, and promises the reps continued to make, so I was forced to get my bank involved. I asked them to file a claim on that one charge. Unfortunately, without my knowledge or permission, my bank filed a claim against all of the Intuit charges on my account, including the QBO subscription I paid $505.53 for in March. I called my bank immediately, and informed them I never authorized this action. They reversed the claim, and then Intuit cancelled my subscription. I have literally spent hours, days, and months on the phone. Not one single advisor has been able to help. I asked to escalate the call last week, and the person I was transferred to completely blew me off like everyone else. This was the "escalation team"....Yesterday, I was on the phone for hours once again, and was told my account had been "flagged" as if I am a criminal. My account will not take a payment to update the subscription. I have tried myself, and the advisor I spoke to yesterday tried two credit cards and my bank account with no luck. I was told I will have to pay almost double what I paid in March to get my account back. I am still waiting on a call back from the advisor I spoke with yesterday, but unfortunately based on every single experience I have had with this "support" team, I do not expect a call back. It is 4:07 p.m. and still no call. My account sits in limbo despite the 20 years I have supported Intuit Quickbooks and Turbo Tax. With my time being spent on the phone with this "support" team the last 8.5 months has been an absolute waste, and I have lost business in an already tough economy. It is disheartening and disturbing that such incompetent individuals have access to millions of financial records. I received another tip today to reach out to the Office of The President and did so. This was the first time I have received an immediate response. We will see what happens.
