I know how concerning it can be when a payment you processed via ACH payment hasn’t been received by your vendor and deducted from your account, @jajageronimo2507.
Let me help you understand on how payments work in QuickBooks Desktop (QBDT).
The Melio collects payments from your bank account or card and sends them to your vendor. ACH transactions generally take 3 business days for standard payments and 4 business days for amounts over $100,000. I appreciate your diligence in verifying the ACH details and the routing number in your end, since a month has passed without the payment being deducted or received, I recommend contacting Bill Pay powered by Melio for assistance.
Here’s how to reach them:
- In Bill pay, click Need Help located at the page header.
- In the chat dialogue, select Send us a message.
For information on our support hours, please visit this link: Pay bills online from QuickBooks Desktop.
Additionally, to assist you with a better understanding of the Accounts Payable workflow in QBDT for future transactions, I suggest exploring this guide: Accounts Payable workflows in QuickBooks Desktop.
If you have any lingering questions about paying a vendor or any other QuickBooks-related issues, feel free to reach out. I'm here to help you anytime.
