I had the same problem and finally after HOURS and multiple QB phone calls, we figured out the glitch...In my case, it showed the customer order was entered but no credit card was processed - even though it shows paid! Here's how to find out which credit cards did not go through, and how to resolve it so you get your deposits:
When entering a credit card order, make sure that on the left side of the order where it shows the last four digits of the customer's card number, that underneath that you check "process credit card" if it is not already checked. If it is not checked, you are not running their card even though it will show it was paid for! Looking back over two months, I had several examples of not getting payment because the card wasnt actually run. it is a GLITCH that QB needs to handle! To find out which ones were paid and which weren't, do the following:
1. Go to Sales (on left side of menu)
2. Click "all sales"
3. The list of sales/customers pops up...On the far right side, you will see "view/edit" after each customer. Those are orders that DID get processed with their credit card. If you see "edit/print", those were NOT processed! In those cases, do this:
4. Click "edit" for those customers, and their order will pop up. On the far right side of the order under the four digit credit card number, it will show "process credit card". Click that button and save the order and the card has now been run and the funds will show up in your deposits. I've made it a habit at the end of the day to look at "all sales" to make sure none of them say "edit/print"....
