Thanks for confirming your situation in this forum, YML_SD. We'll perform a couple of troubleshooting steps so you and your client can view the Billing and Subscription in QuickBooks Online.
One of the reason why missing tabs or minor issues keeps appearing in your QuickBooks company is due to the browsers cache. With that, I recommend you and client clear browser's cache to resolve or minimize these issues that can affect the company display.
I also suggest logging in to your account in a private window to verify the Subscription and Billing tab is available under the Gear icon section.
Use the following hotkeys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Aside from that, you can also use other supported browsers to get the best experience when using QuickBooks Online.
Once everything is fine, I’m sharing this article to help you learn how to update your credit card details, make changes to your subscription, or view your billing history: Manage billing, payment, and subscription info in QuickBooks Online.
Additionally, if you regularly use certain features in QuickBooks, you can customize the default display to prioritize what matters most to you. Refer to this page on how to do it: Get started and adjust settings in QuickBooks Online.
We are still here to provide other solutions to aid your QuickBooks Online displays and preferences. Update us in the Comment section and we'll be there to guide and help you.
