Let me direct you to the support team that can handle and address this concern effectively, @TECCHO.
I see the importance of addressing why your money is on hold. That's why it's best to contact our Payments customer care team so they can check your account. They possess the necessary tools and expertise to review your accountant and find the root cause of this concern.
To contact them, here's how:
- Log in to your QuickBooks Online (QBO).
- Go to Help (?).
- Select or write Contact Us.
- Input your concern, then choose Let's talk.
- Pick a way to connect with us:
- Start a chat with a support specialist.
Our support team is available Monday to Friday, from 6 AM to 6 PM Pacific Time.
For reference, you can check this article: Contact Payments Support.
Furthermore, if you want to know more about when QuickBooks deposits customer payments to your bank account, you can read this article: Find out when QuickBooks Payments deposits customer payments.
The Community space is always here if you have additional concerns about deposits on hold in QBO. We'll make sure to assist you.
