Payments

Hi there, @divalasvegas, I appreciate your patience and efforts in resolving the review status of your payment in QuickBooks Online (QBO).

I understand that you have been experiencing some challenges with QBO Payments. Although this can be a difficult situation, please be assured that I am here to assist and support you every step of the way.

Typically, we aim to complete the review within five business days for new accounts and set up your merchant account within that period, which could be why you are unable to receive an email for the payment. You can review this article to learn more about this process: Find Out When QuickBooks Payments Deposits Your Money. 

In addition, placing a deposit on hold occurs when we need to review a payment, often due to our system detecting a large amount and needing to verify the funds in your account. Regularly reviewing payments is important to ensure everything is in order, benefiting all parties involved in the payment process.

There may be specific details from that payment that need to be reviewed. The email we sent to you contains specific steps on how to address it. There are times when we may ask for more information to complete our review. Once the payment is reviewed, it will automatically be deposited into your bank account.

For privacy reasons, since Community is a public forum, we are unable to access your information here. Therefore, it is best to contact our customer representative, as they will provide further updates about the issue, collate the information needed, and ensure that you receive updates once everything is resolved. Here's how:

1. Log in to access your QuickBooks Online (QBO) company and go to Help (?).
2. Select or type Contact Us.
3. Type in your concern, then click Let's talk.
4. Choose Start a chat with a support expert.

I suggest logging into your Merchant account to see more details about the payment status. You can go to Account and Settings then go to the Payments section and click Manage Account. Then you can proceed to the steps below:

1. Sign in to the Merchant Service Center.
2. Click Activities & Reports and select Deposits.
3. Select Show Advanced Options
4. From the status dropdown choose All/Fund/Pending/Withheld
5. Then click Search.

For future reference, I've included these resources to learn what to do if a customer payment is on hold. In addition, learn how does QuickBooks Payments deposit work:

• Why are my funds on hold?
• Common questions about payment deposits in QuickBooks Online

We appreciate your utmost patience while this is being worked on. Feel free to post here anytime if you have other questions with QuickBooks, @divalasvegas. I'm here if you need further help. Have a good rest of the week!