lisavout
Level 1

Payments

Somehow a QB Payments account was set up for my client without a bank account.  I did not set it up and my client did not set it up.  I am not a part of my clients company.  The QB Payment account had my social security number, my address and I was listed as a principle for the company.  This account had my client's birthday and email address. 

Two payments were made totaling $1900.  I must have called ten times and got the runaround every time.  I was told the money would be in the account 7-10 days, 4-5 days and next day.  They even did the test payments for her bank.  Payments were never made.  I finally credited back the payments but I was fearfull they would take the money out of her bank account earning them another $1900.  I ended up doing credit the clients through payments.  I must have called at least 10 times.  I closed the account but my social security number is still floating around in that payments account. 

 

Has that happened to anyone else?