This is not the experience we want you to have, HCRI. I'll share some details about payment review in QuickBooks Online (QBO).
Since you haven't seen any emails from QuickBooks, you may want to access your junk folders to check for emails marked as spam mistakenly.
Moreover, QuickBooks usually completes the review process for new accounts within five business days. During this time, we're setting up your merchant account to ensure everything is ready for you as soon as possible. If your account isn't new, I'd recommend seeking help from our Merchants Services Support Team for further assistance.
Here's how:
- Sign in to your QBO company.
- At the top right, click Help.
- Select or type Contact Us.
- Enter your concern, then hit Let's talk.
- Choose Start a chat.
Our chat agents are available Monday to Friday from 6 AM to 6 PM PT.
Also, refer to this article to learn what to do when you're not getting emails from us: Handle emails from QBO Payments.
Finally, I've added this resource to help you manage your customer payments towards your account: QuickBooks Payments.
Feel free to return to this thread if you have follow-up concerns about payments review in QBO. We're always here to lend a hand again. Stay safe.
