I recognize how the issue with the invoice line item amount has affected your business tasks, Sixstar. Let me discuss some information on how to handle this.
To begin with, please know that the investigation (INV-99336) about the invoicing line item amount not calculating based on the quantity and rate has been resolved. If you're still experiencing this unexpected behavior in QuickBooks Online (QBO), I recommend reaching out to our online support team for further assistance.
Please check out the outlined article for the direct phone number for QuickBooks Online support.
In the meantime, we can take some troubleshooting steps to resolve this issue, as a workaround. Let's begin by logging into your account using a private browser. Occasionally, the browser's cache of frequently visited page resources can cause errors or unusual responses. You can use the following keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If this method is successful, return to your regular browser and clear the cache to prevent unexpected behavior. Otherwise, you can try using other compatible browsers in QBO.
Additionally, you may find more information on managing invoice recording processes in QuickBooks in these articles:
Please tag my name in your reply on the Community forum for further inquiries about invoicing-related concerns in QuickBooks Online. I'm more than willing to assist you further. Have a pleasant day!
