Hi there, @Ballentine. I acknowledge your effort in posting to the Community concerning issuing a partial refund in QuickBooks Online (QBO). Please know that isn't the kind of expression that we want to get from you from assisting you with this topic.
To get assistance from our Customer Care Team, I suggest you follow the steps below to begin. With our support, you can share your queries on live and be able to share your screen to allow them to see your company file and examine what you have already started to record the transaction while maintaining your privacy:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
- Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
- From there, choose a way to connect: Chat with us, get a Callback, or call our support line directly by getting our Phone number.
Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their phone number, support schedule, and hours to contact them at the time of your convenience: QuickBooks Online Support.
For any additional help, please do not hesitate to post your queries here. You can click the Reply button, and I'll be right away to assist. Stay safe!
