Your proactive approach in addressing the invoicing issue that allowed clients to pay via Credit Card (CC) is commendable, Laurie.
For now, I agree with contacting our Support Team to request an investigation of the invoicing issue you encountered. They can also assist with the request of crediting the affected account or offsetting monthly subscription fees as compensation. To help with this, I also recommend providing relevant documentation like copies of invoices sent to clients and notes of what was discussed in your previous interaction with our Support Team to help with the request. Here's how to contact them again:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant. Then, type in Talk to a human.
- Search and click on Contact Us and choose phone to request a callback.
For future reference, let me add this article about the features available in the new invoice and estimate experience in QBO: See what’s new with estimates and invoices in QuickBooks Online.
We're available in the Community to help with further questions about turning off the CC pay option when invoicing in QBO.
