Let me route you in the right direction to get the Pay Online button working in QuickBooks Desktop (QBDT) Mac, STRATH907.
I appreciate you for following the steps provided by my colleague above to resolve the issue regarding the Pay Online button on your customer invoices. Since the issue persists, we recommend contacting our payments support team. They'll pull up your account in a secure environment and investigate what's causing this issue.
You can also contact our support agent by following the steps below:
- Go to the Help menu and click QuickBooks Help.
- Select Contact Us.
- Provide a brief description of your concern, and click Continue.
- Log in to your Intuit account, select Continue, then Continue with my account.
- Enter the single-use code you received in your email and hit Continue.
- Choose between Chat with us or Have us call you.
I also added this helpful resource for more details about processing customer payments online: Turn on online payments in QuickBooks Desktop for Mac.
I'll be here ready to lend a hand if you have other concerns with managing your invoices in the QBDT Mac program. Please don't hesitate to leave a reply. You have a good one.
