I know the impact this situation can have on your business operations during payment processing, David. I'll provide details on why QuickBooks Payments holds funds and route you to the best support who can verify the status of your account.
Intuit put payments on hold to ensure we protect the interests of all parties involved in the payment process. You should receive an email with detailed instructions on what additional information is needed to complete our review. To learn more about this, please see this article: Learn about funds on hold in QuickBooks Payments.
On the other hand, I'd recommend contacting our QuickBooks Payments team to check the status of your account and determine the reason for its closure. You can do this through your QuickBooks Online (QBO) account. Here's how:
- Sign in to your QuickBooks company.
- Select the Help (?) menu.
- Go to the Search tab and select the Contact Us button.
- Enter a brief description of your concern in the What can we help you with? field and click Continue.
- Choose a way to connect.
Once everything is all set, you can check out this article to learn more about how QuickBooks Payments handles your deposit and funds: Find out when QuickBooks Payments deposits customer payments.
Let me know in the comments if you have other payments and account management concerns. I'm always around to help. Take care and stay safe.
