Payments
Thank you for joining this conversation, hautecreations. Let's work together to identify why you're experiencing this prompt message when recording your refunds in QuickBooks Online (QBO).
The message, Keep your payments and refunds organized - If this payment is related to an existing invoice or sales receipt, select the invoice or sales receipt from All Sales and process your refund there, appear at the top of the screen when creating a refund receipt and is only applicable if you processed the transactions via credit card using QuickBooks Payments. The following prompt guides you to ensure that all processes are completed, and your accounting remains accurate.
I'll show you the functionality the message is referring to:
- Go to the All Sales section under the Sales tab, and select the sales receipt, invoice, or payment that you want to work on.
- Scroll to the bottom and click More.
- Select Refund to open the refund receipt. You'll see all the information from the customer form automatically filled in, such as payment method, the refunding account, and customer details. Verify that everything looks correct.
- Optionally, you can give a partial refund. Just adjust the items or amount you want to refund.
- Click Save and close.
I'm still available if you have additional questions about processing refunds in QBO, hautecreations. I'll be sure to help you every step of the way to guarantee the proper allocation of funds or to track money movement. Take care and stay safe!
