I recognize how hard this experience has been, and I appreciate your efforts in bringing this to our attention. Allow me to provide some information about this matter @WSCX280 and Kevin.
Please note that this case has already been closed. Since you're still experiencing the same situation, I recommend contacting our QuickBooks Online (QBO) support team. This way, they can investigate this further while ensuring your details remain secure.
Here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Select or type Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Ask the community to get help from businesses like yours.
- Start a chat with a support expert.
Check out this support hours to determine their availability.
I've gathered some resources for more information about payments in our program:
If you need further help with QuickBooks payments and anything related to QuickBooks, please know that I'm here to help you in any that I can. Bye for now and take care.
