Hi there, @melx10.
Having the invoice numbers matched to the random numbers shown while printing or downloading them is significant in maintaining accuracy and proper recording of transactions. I'm here to route you to the support that can investigate this issue further.
Since you already performed the troubleshooting steps and enabled the Custom Transaction Numbers feature provided by my colleagues above, I recommend contacting our Customer Live Support for assistance. They have tools that can check your account securely and look deeper into the root cause of this issue.
Here's how to contact our experts:
- Go to the Help menu, then select the Search tab.
- Click Contact Us.
- Enter a brief description of your concern, then hit Continue.
- Lastly, choose either Chat with us or Get a Callback to start connecting with them.
Furthermore, you can personalize and add other specific info to your invoices to enhance the appearance and layout of the sales form.
Once your customer paid their invoices, record the received payments in the program to mark them as paid and make your account accurate.
If you have any questions about managing your invoice numbers and other printing concerns in QuickBooks Online, let me know in the comment section. I'll make sure to get back to you to sort things out. Stay safe always!
