Thanks for reaching out to the Community, DBETHEA. I appreciate your detailed information.
You can record bounced checks from customers with your Record Bounced Check feature, or by manual process. QuickBooks will ensure that all related details on bounced check transactions are addressed to keep your account balanced.
The Record Bounced Check feature can only be used in single-user mode and only applies to check payments done through your Customer Payment window. If you have a returned ACH item, switch the payment type to Check before proceeding.
Here's how to use your Record Bounced Check feature:
- In the top menu bar, go to Customers, then Customer Center.
- Access your Transactions tab, choose Received Payments, and double-click the payment you want to record as NSF.
- On your receive payments window, hit the Record Bounced Check icon on your Main ribbon tab. The check must not be waiting to be cleared in your Undeposited Funds account, as it would have to clear the bank in order to bounce.
- From your Manage Bounced Check window, enter any necessary details and press Next. All of these fields are optional. You can leave them blank if there weren't any additional charges from the bank or if you don't want to charge your customer for it.
- QuickBooks will show you the Bounced Check Summary for you to know what will happen.
- Select Finish.
If necessary, you can also manually record your bounced check.
Please don't hesitate to send a reply if there's any additional questions. Have a great Wednesday!
