I have a paid sales receipt that I need to refund. The refund is for the full amount of the original purchase, less a $10 processing fee. The payment originated through PayPal, if that matters. I have processed the refund manually through PayPal and need to record it in QBO.
I have read different methods and the advice is not consistent with what I see in QBO. I tried New/Refund Receipt and get the following message If this payment is related to an existing invoice or sales receipt, select the invoice or sales receipt from All Sales and process your refund there. If I select the sales receipt, select it, edit it, look at it sideways there is no option anywhere to process or record a refund. How am I supposed to do this?
