I appreciate you for adding extra detail to your concern, Michael. I'll provide insights regarding the payment review status.
Since you haven't seen any emails from QuickBooks, you may want to access your junk folders to check for emails marked as spam mistakenly. Refer to this article to learn what to do when you're not getting emails from us: Handle emails from QBO Payments.
Moreover, I'd recommend seeking advice from our Merchants Services Support Team for further assistance. They can check the payment's status and see why it hasn't yet been in your account.
Here's how:
- Sign in to your QuickBooks Online company.
- At the top right, click Help.
- Select or type Contact Us.
- Enter your concern, then hit Let's talk.
- Choose Start a chat.
Our chat agents are available Monday to Friday from 6 AM to 6 PM PT.
Finally, I've added this resource to help you manage your customer payments towards your account: QuickBooks Payments.
I'm just around in the Community if you need further help managing your payments. Feel free to post again here. Take care.
