Hey guys, I had the same problem. I found this form googling online to see if there was an answer to the customer payment notifications problem, but of courses there was no answers. All the Quickbooks Team reply is solutions for the Quickbooks Online version and not for the Desktop, which is what we have, or they just want us to email the customer service and they will assist you. I can say customer service didn't have a solution and said they had to write up a ticket for the engineer department to investigate. So another dead end.
But after a full day of dealing with this. I did figure it out and now our notifications started working for me instantly. I am not 100% sure this will work for you, but I wanted to at least share it and it might work for someone that might run into the same situation. The customer payment notifications is related to the email that is listed under the company email profile for your Quickbooks desktop. So it has nothing to do with the Quickbooks merchant. The contact email that is listed in the quickbooks merchant will be the email that will send you the daily batch, so the “Your Money is On the way.” To make a long story short, we moved email servers to Microsoft outlook over a year ago and some of the email accounts added a onmicrosoft.com extensions on to the email. Unfortunately our accounting email had that extra extension. We created our quickbooks company profile 15 years ago, and we never had an issue, till Friday. So I updated the company email to match exactly how it was listed and we did a test payment and it worked.
As I said, this might not be a solution that will work for you. But I hope this can point you in the right directions. The notification for the customer payment is related to the email that is list for the company profile.
