Hi there, @TownlineMachine. I'll share a different way to apply vendor credit to bills successfully.
The instructions above are for credit cards, which allows you to borrow money from a financial institution to cover the cost of purchases. Credit card credit is the transaction in QuickBooks used to record vendor refunds on a credit card. That's why it's listed under the vendor transactions but won't show as your vendor credit.
However, since you mentioned going to the Pay bills page to link the vendor credit, you can delete the credit card credit. If you'd like to apply the credit to a bill, create a vendor credit by following the steps below.
- Go to + New and select Vendor credit.
- In the Vendor ▼ dropdown, choose your vendor.
- Enter the Category details or Item details depending on how you record purchases with this vendor.
- Click Save and close.
Once done, you can apply a vendor credit toward any open or future bill. I'll show you how:
- Select + New and click Pay bills.
- Pick a bill for your vendor from the list. You'll see the available credit with this vendor in the Credit Applied field.
- Complete the rest of the fields.
Here's an article to learn different methods of recording a credit accordingly: Enter vendor credits and refunds in QuickBooks Online.
Feel free to check this guide about tracking bills and their payments: Enter and manage bills and bill payments in QuickBooks Online.
Please let me know if you need clarification about the process, or if there's anything else I can do for you. I'll be standing by for your response. Take care.
