MK12341
Level 1

Payments

Understood your point.

 

However, I have a gap in my understanding of the sequence in which chargebacks are catered in QBO.

 

Please see the following elaboration to understand:

 

There is an invoice to the client of $100, against which an invoice is created in QBO.

I received the payment. Bank receipt is recorded in QBO and then the client's balance comes to Zero.

 

Now a dispute is marked by the client. The amount is refunded and the client transactions list shows disputed payment and Zero balance pending.

 

Now the dispute is won and I receive $100 back in my account. Now, as the Client ledger shows Zero where is this amount to be recorded?

Should I create a new invoice and mark this deposit against such an invoice? or is there any way to convert the disputed transaction and mark the receipt against such?