Thanks for dropping by on this thread, MK12341. Let me share some information on recording chargeback in QuickBooks Payments.
In recording these transactions, you can easily create a Refund receipt for your client who asks for a chargeback. Here's how:
- Click the + New button
- Select Refund receipt or Give refund.
- Choose a client you want to refund from the Customer ▼ drop-down.
- Select the bank you deposited the payment for the invoice from the Refund From ▼ drop-down
- Add all products or services the customer returned in the Product or Service column.
- Ensure to fill in the details for the refund, then select Save and Close.
I'll add an article on how to record a refund based on various scenarios: Record a customer refund in QuickBooks Online
Feel free to check our Income and expenses page for future reference. From there, you can read great resources that can guide you in managing your income efficiently.
If you have more queries on recording chargeback and any other QuickBooks-related matters, we're always available to assist. Stay safe.
