Thanks for getting involved with this thread, plaubacker.
I'd initially recommend running your Transaction List by Customer report and checking each of your customer credits recorded in their accounts. From here, you can review which transactions. This can help you to look over your records and identify what may need to be deleted.
Here's how:
- In the top menu bar, go to Reports, then Customers & Receivables.
- Click Transaction List by Customer.
- Specify a date range and choose a Transaction Type.
- Delete any transactions causing duplicate credits.
If you aren't able to see any records that need to be deleted after reviewing your Transaction List by Customer report, you'll want to get in touch with our Customer Care team. Detailed steps for reaching them can be found in AileneA's post.
Please feel welcome to send a reply if there's any additional questions. Have a lovely Thursday!
