Thank you for adding more details about your concern, especially the screenshot, EBC2024.
It can be tricky when the date column doesn't appear on your invoices, even though you've enabled the option to print or display it. Let's work together and run some troubleshooting steps to resolve this matter.
Updating Adobe Reader/Acrobat to the latest version, re-installing, or repairing your Adobe installation will help resolve most printing issues in QuickBooks Online (QBO). I'm here to help ensure the process is a breeze for you.
To install the latest version automatically from the product:
- Launch Adobe Reader or Acrobat.
- Go to the Help menu and select Check for Updates.
- Follow the steps in the Updater window to complete the process.
If you've already downloaded the latest version, let’s proceed and create an invoice in QBO. If the Date field is still empty, repair the application. Here's how:
- Press the Start button on your keyboard and then enter Control Panel.
- This will open another window where you can select Programs and Features.
- From there, choose Acrobat or Adobe Reader and click the Uninstall/Change option.
- In the Setup dialog box, select Next to choose Repair and then click Next to continue.
- Then, click Install.
- Once done, press the Finish button.
Next, open any invoices and check the Date field. If you're unable to see the date, uninstall and reinstall the Adobe Reader. For detailed instructions, head to the Uninstall Adobe Reader/Acrobat section in this article: How to update, repair, or re-install Adobe Reader/Acrobat.
If none of these suggestions work, It'd be best to contact our QBO Care Team so they can further investigate this matter. Our specialists will assist you on how to apply the permanent resolution once it's available.
Furthermore, these resources will assist you in diagnosing and troubleshooting a variety of printing issues on Windows, as well as personalizing the look and data on sales forms:
Stay in touch if you have additional questions about managing your invoices and other sales-related concerns. I’m always around to provide the assistance you need. Have a good one, EBC2024.
