We don't want you to have this kind of experience, @Quickest.
As per checking, the INV-99336 is still ongoing. I want to assure you that our engineers are doing their best to get this fix. If you haven't contacted our support team yet, please follow the steps below to reach them. This way, they'll add you to the list of affected users and notify you via email once fixed.
Here are the steps for your convenience:
- Go to the Help (?) menu, then click Contact Us.
- Enter a brief description of your concern and select Continue.
- Click Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a call back from the next available expert.
In the meantime, you can visit this article to learn more about personalizing your invoices: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Let me know if you have further concerns about your invoice or any QuickBooks-related queries. We're always here to help. Keep safe.
