Hi, @gnomedog.
There's an ongoing investigation about being unable to turn on the bank transfer option for invoices in QuickBooks Online. I suggest contacting our support team to be added to the list of affected users.
Since the payment method is missing on the customer's profile, consider adding it manually.
Here's how:
- In your left navigation bar, go to Sales, then Customers.
- Find the appropriate customer and click their name.
- Hit Edit.
- Access their Payment and Billing tab.
- In your Preferred payment method drop-down list, choose + Add new.
- Enter the necessary information.
- Select Save.
In addition, you can utilize other supported browsers if it still doesn't work.
Also here's an article to guide you on reconciling your accounts: Reconcile.
Hit the Reply button if you need further help with your invoice payments. I'll be around to help.
