Payments
Let's get this resolved, @C2 RV. Allow me to share additional information about recording a partial refund to your customer's card in QuickBooks Online (QBO).
I've read your inputs above and noticed that you mentioned that you've edited the invoice for the $800 service item to the $600 amount. I suggest modifying the amount back to the original invoice you've created ($800) first before issuing a partial refund to your customer.
Once done, you can find and select the invoice or payment you want to apply a refund to. I understand that once you click the Refund button, it will auto-populate the entire amount. However, since you only need to issue a partial refund, you can simply edit the refund amount accordingly ($200).
You can refer to the steps shared by my peer, RhoiceW, above or the screenshot below to complete the process.
For more details about recording customer refunds, please see these articles:
Additionally, you may refer to this article on how to view all sales transactions and invoice status on the Sales page: View sales transactions.
Our door is open 24/7 if you still need further assistance with recording a partial refund transaction in QBO. Just post here again if you have any additional QuickBooks-related concerns. We'll be more than happy to have you here again, @C2 RV!
