Quickbooks Merchant services just put a hold on $47K that clients paid using credit cards. They told me they suspected fraud, I asked them to just reverse the charges if they suspected fraud and release the clients money back to them. They refused to do this and told me the only way for the clients to get their money back was to file a fraud charge with their credit card company - which really will add a blight to my companies ability to obtain another merchant account - when the charges were not fraud - all invoices were paid by three clients separately.
This response tells me they aren't really interested in the protecting anyone against fraud, they are just stealing money. If they will not reverse the charge, they want to operate on the funds they hold.
QB Customer service actually told me they can hold the money indefinitely and I should have read the terms and conditions when I signed up for Quickbooks Payments because it is in the fine print.
I have spent 7 hours on the phone with customer service over the past 24 hours. They don't have the ability to offer a solution, they parrot talking points that they have been given. One customer service representative told me their job is not to solve problems but to document problems.
I sent a complaint to the President at this link -
https://www.intuit.com/company/contact/office-of-the-president/?cid=internal_intuit_click_us_oop-for... .
If Quickbooks does not take this down no that I've put is out here, I encourage everyone on here that Quickbooks reckless policies have come close to putting you out of business to use this link and flood them with complaints.
Every other small business accounting software out there should be using this to dissuade new customer from selecting Quickbooks over alternatives.
We need to spread the word about the danger of using Quickbooks as your small business accounting software. And I for 1 intend to do just that.
I will not go quietly into the night.......
