Payments

I'm here to assist you in finding a way to keep this credit for your customer without affecting your A/R report, Sonny. 

We can create a journal entry to move the credit from the accounts receivable to this new liability account. This will remove the credit from the A/R report. 

Here's how:

1. Click +New and select Journal entry.
2. On the first line, debit the Accounts receivable.
3. Put the amount on the debit column on the first line.
4. On the next line, credit the liability account.
5. In journal entries, the total of the Debit and Credit columns must be equal.
6. Once done, click Save and Close.

Let me also share these articles that you can utilize for future use. These can walk you through the steps on how to modify your reports based on your preference: Customize reports in QuickBooks Online.

If you have any follow-up queries about your report, make sure to tag me in your response. I'm always here ready to help you anytime. Keep safe and always stay healthy!